Account information

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ComMetrics – Division of CyTRAP Labs GmbH
Roentgenstrasse 49 8005 Zürich, Switzerland

Tel: +41 44 272 1876 E-Mail: Info at CyTRAP dot eu

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Here we provide you with more information regarding your account information.

What is an account owner? How can I change the account owner on my account?
The account owner is the person who originally set up your account. The account owner is the only person who can up/downgrade plans, change credit card billing information, and cancel accounts.

Where can I find our invoices or get a copy of an invoice?
The account owner can log in to their account, click the Account tab, and scroll down below the account chart. All the invoices ever posted to the account will be listed there.

How do we update or change our credit card?
The account owner can change the credit card used for monthly billing by going to the Dashboard and clicking on the “Account” tab.

Once on the Account screen, click the “Change or update our card” link in the grey box near the top of the screen.